Return Policy

Return Policy

We want you to love your HibaVie experience. If your order isn’t perfect, here’s how we can help:

1. Unopened Returns

• You may return unopened and unused items in their original sealed packaging within 14 calendar days of delivery.

• Please contact us at info@hibavie.com before sending anything back.

• Proof of purchase (order confirmation, invoice, or receipt) is required for all returns.

  
  

2. Opened Products

• For hygiene and safety reasons, we cannot accept returns or exchanges for products that have been opened, used, or tampered with.

  
  

3. Damaged or Incorrect Items

• If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number, proof of purchase, and clear photos of the issue.

• Claims must be made before the product is used, unless the defect was only apparent after opening.

• Upon verification, we will either:

  a) Arrange a replacement at no additional cost, or

  b) Issue a full refund, including shipping costs, to your original payment method.

  
  

4. Return Shipping

• Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

• We are not responsible for items lost or damaged in return transit — we recommend using a trackable shipping method.

5. Refunds

• Refunds are processed to the original payment method within 5–10 business days after we receive and inspect your return.

• We reserve the right to refuse refunds for products that do not meet the above conditions or are returned in a non-resalable condition.

 To start a return: Email info@hibavie.com with your order number, proof of purchase, and details of your request.